Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013The issue with the flex box was a known issue that our engineers did work on and resolved. Please let us know if you are still having issues with your equipment. I no longer work for Comcast.New updates are being added at the bottom of this story……. Original story (published on October 4, 2021) follows: Previously known as Xfinity Instant TV, Xfinity ... Hello, @user_0ee45b.We are aware of an issue that is similar to what you are describing, but that issue has since been resolved. Are you still having issues with your equipment?Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Xfinity Flex outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ...Oct 31, 2021 · Then there is a screen displayed that says the device has been restarted and to press any key on the remote to continue. After this the "Yikes" (22010) message is again displayed. As noted, the Flex box is hardwired. I have created an IP reservation in my DHCP sever section of my router. I can ping the IP address successfully. Hello, @user_d22697.This was a known issue and our engineers suggest unplugging the box from power for about 20 seconds and then plug it back in. Let us know if this does not resolve the issue.Need outdoor Comcast box cover. Hi, we lost our Comcast outdoor box cover a few years ago. My husband brought it up to the tech the last time they were out. They said that it was not needed. We had an electrician in this week and our inside box is getting water. The electrician said that the Comcast cable should get covered as Troubleshoot your Xfinity On Demand issue from a list of common error codes. Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013Wednesday, August 31st, 2022 12:47 PM. Closed. ENT-22011I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Aug 31, 2022 · Oh wonderful! I am so glad to hear those Xfinity Flex issues you were experiencing have been resolved. Please don't hesitate to reach back out over our Xfinity Community Forums anytime in the future with any other questions or concerns you may have, or if you are ever having any other issues with your Xfinity services. Cold restarting everything - the cable modem, router & Flex box - does not work. I will just restart Flex occasionally until xFinity gets their software problem fixed.Hello, @user_aef563.This was a known issue and our engineers made some adjustments. They recommended removing the device from power for about 20 seconds and then plug it back in.The issue with the flex box was a known issue that our engineers did work on and resolved. Please let us know if you are still having issues with your equipment. I no longer work for Comcast. Flex is not working. Getting the same error ent-22011. Tried resetting service from Xfinity support and reset power. Please fix your problemAug 31, 2022 · Not working- error- ent 22011. Thank you for reaching out to the Xfinity community forums, @user_f7bd33!We appreciate you taking the time to bring this issue to our attention. Aug 31, 2022 · I keep getting ENT 22011 how do I fix this. Question • Updated. Aug 31, 2022 · CCTambrey. Hello @user_5a7f0f, If you are still having troubles with your flex box and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist. I no longer work for Comcast. Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7Question. Hi there @Chrissy15221 Thanks for reaching out to Xfinity with your email concerns. There is no way to rearrange the order of the MY Folders tab. You would "delete" and create new folders in the order you would want. or you could rename the folders t. CCDevinC. commented. 11 months ago. Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7Tue, Jun 15, 2021 2:37 PM. Closed. Flex error code ENT-22013ent-22011 I was watching Netflix with my partner when I wanted to watch something on Peacock and it wouldn't let me and kept giving me an OOPS message so I unplugged my flex and replugged it back in like YALLS troubleshooting thing said and now I have a message that saysAbout as good as their Xfinity Stream app, which isnt saying much . Trying to enter network settings with a brand new remote, fresh batteries and the enter/select button does not respond to select confirm on the second screen. Very easy to select cancel so its not the batteries. Getting a live person at Comcast is the most frustrating thing ever. Oct 31, 2021 · Then there is a screen displayed that says the device has been restarted and to press any key on the remote to continue. After this the "Yikes" (22010) message is again displayed. As noted, the Flex box is hardwired. I have created an IP reservation in my DHCP sever section of my router. I can ping the IP address successfully. Jun 15, 2021 · I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer. Internet is fine. Flex box a direct cable connection to modem. These ENT-22011 happen a lot but they usually can be fixed by exiting and restarting to the Xfinity home page. When I steam from Crackle app or just moving around between apps this happens. I should just return this and remove Flex.@user_2a0fb0 Thank you for taking the time out of your day to reach out to Xfinity on Forums. I hope you are having an amazing day so far. I do apologies for the issues that you are having with your TV services. The issue with the flex box was a known issue that our engineers did work on and resolved.Need Help? Find Solutions, share knowledge and get answers from customers and experts.cannot cancel On Demand subscription package I ordered through flex. 1. Replies. 34. ViewsHello, @user_d22697.This was a known issue and our engineers suggest unplugging the box from power for about 20 seconds and then plug it back in. Let us know if this does not resolve the issue.Jun 15, 2021 · Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7 Need Help? Find Solutions, share knowledge and get answers from customers and experts. First, please check your internet connection, coaxial connections ensure they are "finger-tight", check that the coaxial cables are in good repair (no holes or exposed wires), and remove any unneeded splitters. If the issue still exists after troubleshooting your internet connection, please check and adjust your firewall settings to ensure Flex ...Aug 31, 2022 · Not working- error- ent 22011. Thank you for reaching out to the Xfinity community forums, @user_f7bd33!We appreciate you taking the time to bring this issue to our attention. Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013Aug 7, 2022 · Click the direct message icon. Click the "New message" (pencil and paper) icon. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window. Aug 7, 2022 · Click the direct message icon. Click the "New message" (pencil and paper) icon. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-220131. Unknown devices connecting to home network. I have recently installed xfi app and to my surprise I saw a lot of devices connected to my gateway. Apart from my own tv, chrome cast device, iPhone and samsung phone there were over 20 devices connected.Aug 31, 2022 · I keep getting ENT 22011 how do I fix this. Question • Updated. Question. Hi there @Chrissy15221 Thanks for reaching out to Xfinity with your email concerns. There is no way to rearrange the order of the MY Folders tab. You would "delete" and create new folders in the order you would want. or you could rename the folders t. CCDevinC. commented. 11 months ago. Jun 15, 2021 · Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013 This was a known issue and if you are still having issues, please restart your Flex box by removing the power cord from power for about 20 seconds and then plug it back in. Let us know if that did not resolve the issue, and we can do more troubleshooting. Aug 31, 2022 · My flex box is displaying an ent-22011. Ent-22011. B ent-22011 I was watching Netflix with my partner when I wanted to watch something on Peacock and it wouldn't let me and kept giving me an OOPS message so I unplugged my flex and replugged it back in like YALLS troubleshooting thing said and now I have a message that saysXfinity Flex Xi6-A code ENT-22011 Help?? My box stopped working randomly, every app wouldn't open. I restarted it and now I keep getting that didn't go as planned please try again ENT-22011. Everything I've found online says this hasn't been fixed for over a year. Is this fixable or do I have to move to a company that cares abQuestion. Hi there @Chrissy15221 Thanks for reaching out to Xfinity with your email concerns. There is no way to rearrange the order of the MY Folders tab. You would "delete" and create new folders in the order you would want. or you could rename the folders t. CCDevinC. commented. 11 months ago.Xfinity Flex Xi6-A code ENT-22011 Help?? Our Flex has been down for over 24 hours now. We keep getting a black screen saying"That didn't go as planned...Sorry about that! Please try again.ENT-22011" We've tried unplugging the Flex and restarting our modem. It always goes back to this screen. Its starts off with the "Welcome. Bienvenido. BiOfficial Employee. •. 454 Messages. @user_44c005, I wanted to see how things were working for you. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Aug 31, 2022 · Our team can most definitely take a further look at this issue. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. I am an Official Xfinity Employee. Aug 31, 2022 · @user_2a0fb0 Thank you for taking the time out of your day to reach out to Xfinity on Forums. I hope you are having an amazing day so far. I do apologies for the issues that you are having with your TV services. The issue with the flex box was a known issue that our engineers did work on and resolved. Jun 15, 2021 · I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer. Need Help? Find Solutions, share knowledge and get answers from customers and experts. Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013The issue with the flex box was a known issue that our engineers did work on and resolved. Please let us know if you are still having issues with your equipment. I no longer work for Comcast. Our team can most definitely take a further look at this issue. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. I am an Official Xfinity Employee.We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed automatically.Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area ...My flex box is displaying an ent-22011. Ent-22011. BApr 9, 2021 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed automatically.Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-220131. Unknown devices connecting to home network. I have recently installed xfi app and to my surprise I saw a lot of devices connected to my gateway. Apart from my own tv, chrome cast device, iPhone and samsung phone there were over 20 devices connected.We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed automatically.Jun 15, 2021 · Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7 cannot cancel On Demand subscription package I ordered through flex. 1. Replies. 34. ViewsAug 31, 2022 · Error code ent-22011. Cannot connect. Wednesday, August 31st, 2022 12:43 PM Anyone else having issues with their Xfinity Flex streaming boxes? We have 3, Living room, moms room and office and every single one of them is… Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013Need Help? Find Solutions, share knowledge and get answers from customers and experts. About as good as their Xfinity Stream app, which isnt saying much . Trying to enter network settings with a brand new remote, fresh batteries and the enter/select button does not respond to select confirm on the second screen. Very easy to select cancel so its not the batteries. Getting a live person at Comcast is the most frustrating thing ever. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer. Hello, @user_c80899.This was a known issue and our engineers made some adjustments. They recommended removing the device from power for about 20 seconds and then plug it back in.
We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant.You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.. 205 395 2672
Xfinity Flex Xi6-A code ENT-22011 Help?? My box stopped working randomly, every app wouldn't open. I restarted it and now I keep getting that didn't go as planned please try again ENT-22011. Everything I've found online says this hasn't been fixed for over a year. Is this fixable or do I have to move to a company that cares ab My flex box is displaying an ent-22011. I finally contacted support and this is what they said: “It’s loading signals and it takes one hour for diagnostics and appropriate resolutions to complete. your services should be restored within one hour” then sent me a ticket number and text and said if it’s still acting up then call a tech out to come look. Our team can most definitely take a further look at this issue. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. I am an Official Xfinity Employee.Xfinity Flex outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ... Need outdoor Comcast box cover. Hi, we lost our Comcast outdoor box cover a few years ago. My husband brought it up to the tech the last time they were out. They said that it was not needed. We had an electrician in this week and our inside box is getting water. The electrician said that the Comcast cable should get covered asAug 31, 2022 · CCTambrey. Hello @user_5a7f0f, If you are still having troubles with your flex box and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist. I no longer work for Comcast. ENT-22019 seems even the Comcast reps don’t know it? But pops up on certain shows .. last time I had it they had to delete the program app completely and I had to resubscrib.. but it’s something non of the customer service reps know or how to fix itOfficial Employee. •. 454 Messages. @user_44c005, I wanted to see how things were working for you. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Xfinity Flex. All Activity in Xfinity Flex. Ask a Question. Category Conversations (879) Cancel 3rd Party Subscriptions Through Flex Box. 0. Replies. 3. Views.We are not able to get our flex to connect to our Wi-Fi. However, our Wi-Fi is fine for all the other devices. When I click try again, it does nothing.Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7Thank you for letting us know! 0. 0Aug 31, 2022 · Fortunately, this issue was officially resolved on Wednesday morning (8/31) by our amazing support team, and a new update was sent to all active equipment. If you're still having this problem, please try restarting your TV Box by unplugging the power cord from the back of your device, wait 20 seconds, then plug the power cord back in. Flex is not working. Getting the same error ent-22011. Tried resetting service from Xfinity support and reset power. Please fix your problem I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Official Employee. •. 454 Messages. @user_44c005, I wanted to see how things were working for you. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation..